UPDATE: After more hassles, I finally canceled my account with UplinkEarth. But they handled it gracefully; not only did they refund the remainder of the year payment, they also threw in an extra 2 months because of the issues this week. I’m not sorry to leave UplinkEarth but I will definitely say that the customer service department (when you can actually reach them) handled the end result more gracefully than I expected.
Now if I can just get my stuff going on Dreamhost…
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I’m in the process of switching hosting solutions; I used to use uplinkearth (not providing a link) for both www and mail service, and then maintain this blog on a home server. Apparently there was some “known network reconfiguration” issues with uplinkearth (of course I *wasn’t* informed about it, probably because they tend to only send out notices to their own domain hosted mail servers, which of course is an issue when it happens to have disappeared), and frankly after 3 years I’m tired of multi-day outages without warning or compensation.
I’ve paid for an account on Dreamhost; I’ve heard pretty decent things (and only one horror story), so we’ll see how that goes.
For those of you trying to get in touch with my via my normal dept-z.com mail addresses, please be patient; as soon as I get the Dreamhost situation sorted out, I’ll get that going with the same addresses and I should be fully online again.
2 Comments
Hi there, I thought you might find this interesting.
AN OPEN LETTER TO MICHAEL YABLONOWITZ:
Dear Mr. Yablonowitz,
As a customer at Uplinkearth for about five years I just wanted you to know, in the past six months my experience with using Uplinkearth as a hosting service has been nothing but frustration. Gone are the days of a smooth operating and intuitively easy user interface and a responsive support ticket system. Now I’m forced to deal with a clunky redundant sign-in process, a user interface that functions and looks like some high school kid’s project for web design 101 (sorry, somebody had to say it), and a less than stellar support system (ie. a tired customer service team). I decided yesterday I am done with any kind of internet services provided by Uplinkearth or Hostopia or whomever owns this company. I am simply writing to you in good faith to give you some feedback as to what the company you helped build has now become.
This is not the company or service I bought into some five years ago.
Can one person change the world, or in this case a company gone south? Maybe not but I suspect there is more than one of me out there who feels the exact same way about what Uplinkearth.com has become.
Thank you and good day to you Sir,
Tom Jorgensen
6/03/2008
www.tomjorgensen.net
I’m beyond frustrated with uplinkearth. They are history… I’m too angry to even write about it. After MANY years of good service… last year started the spiral downhill at 60 miles an hour. My wish for them would be to lose every customer they have. They deserve that much.